Procedure for User Profile Accounts Resetting
1. Go to 201 File > Manage > Employee's Profile
2. Get the User ID and the Government ID
3. Check the Employee's record if he/she has a role/position in the company.
    Go to Organizational Data > Setup > Assigned Role
    Note: Remember their role/position
4. Go to Organizational Data > Setup > Online User
5. Search the person that asks for password reset and delete his/her information.
6. Go to System Administration > Security > User and roles 
7. Search the for the name of the person and delete it.
8. Go to Organization Data > Setup > Online User
9 Click the Associate One New Employee button 2x
10. Sign out and try to Log-in.