Services
To help their company grow in relation to opening up after the pandemic, HR departments in the Services Sector in the Philippines can consider implementing some of the following strategies:
Develop and implement digital training programs to equip employees with necessary digital skills. This could include training on using new software, digital marketing techniques, or data analysis tools.
Implement mental health initiatives by providing access to counseling, fostering team-building activities, and cultivating a supportive work environment where employees feel comfortable discussing their well-being.
Develop competitive compensation packages that attract and retain talent, including a strong salary, health insurance, retirement benefits, and valuable perks like flexible work hours or remote work options.
Invest in development, engagement, and technology to ensure teams deliver exceptional service. Strong workplace culture keep employees motivated, driving lasting customer connections and business success.
Industry Analysis
The services sector in the Philippines is a major contributor to the country's economy. The gross value added generated from the services industry in the Philippines amounted to approximately 12.24 trillion Philippine pesos in 2022. 1 In the same source, it says Philippines faces several challenges particularly the Business Process Outsourcing (BPO) industry, faces stiff competition in the global market. Contributing to this are regulatory challenges and investment restrictions. Philippines has to balance competing objectives in terms of regulations, reduce unnecessary differences in regulations across economies, and mitigating regulatory externalities. 2 Policy makers and the executive branch can also address access to quality education in rural areas, and resolve the mismatch between graduate skills and labor market expectations. 3
The industry as a whole promises a lot of potentials for both foreign and local industry players. The prevailing sector in the Service Industry is the BPO and Call Centers. Attributed to their consolidation and augmentation by educational institutions and our government, the number of call center in the country is expected to increase in the next couple of years, making this sector highly dynamic in terms of business development and product and services innovations.
Essential Applications
Recommended Modules
Add Ons and Services
We are honored to have built lasting partnerships with leaders in the services industry, helping them support their evolving workforce needs, enabling sustained success in an ever-changing global landscape.
Business Process
Outsourcing
Backoffice
Services
Engineering and
Construction