Tourism
Industry AnalysisBehind this excellent customer service are the competent and well-trained providers who constantly seek and inculcate more innovative ways of maintaining customer bond. Transportation, like all industries is largely influenced by information and communication technologies through automation. With this, the industry was able to streamline business transactions and increase service proficiency.
- Upskill the workforce.
- Prioritize Employee well-being.
- Improve retention strategies.
The tourism industry in the Philippines is a significant contributor to the country's economy. In earlier years, it contributed about 12 percent to the country’s gross domestic product. 1 Now after ease of restrictions, the Philippines ranked as the world's fourth fastest-growing economy in 2021 as the Philippine tourism sector saw a significant recovery contributing 10.4 percent to GDP in 2021. 3 A shift towards digitalization and the use of technology to upskill the workforce are readying the sector for the future. 3
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